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Officially “holiday season” begins in November, but for restaurant owners, it starts earlier. So, are you one of those who is tense to prepare your restaurant for the holiday season? If yes, take a deep breath because you have landed on the right page.
The average holiday investment for a decade is approx $740. And it allows restaurant owners to plan strategies to enhance customer service. If you are excited to promote your restaurant this season, then you have to prepare in advance. We have created a list of top 5 ideas for helping you in managing the holiday rush in the restaurant.
5 Ideas To Prepare Your Restaurant For Holiday Season
Managing Queues In Restaurants
The holiday season simply means crowd in restaurants or eating hubs. So, if businesses don’t have efficient Queue Management Software, the risk of losing customers increases.
Did you know that restaurant business techniques are different from others? Here the owners don’t dream to make customers purchase more. However, restaurants aim to make clients sit, eat, and chat well. Overall a pleasant customer experience is the topmost thing to consider. And it could be attained after having a queue management system for restaurants.
Having a long queue for a long time hurts the image of a business. Usually, in the holiday season, visitors come to your restaurant. It gives you an opportunity to turn them into customers.
In restaurants, the customers become tired and fed up with queues, and that is why they leave the restaurant. Further, negative experiences tell that they may post negative reviews online.
So, using a restaurant queue management system can help in many ways, such as:
- Transparency with customer
- Reduce waiting time
- Manage crowd by displaying waiting numbers and time
- Personalized services to a crowd of customers
- Increase client satisfaction
Hire seasonal staff
The holiday season is high time when your restaurant business requires more help. Many businesses try to hire less workforce for more work. But this technique doesn’t work in the holiday season. You need more employees for handling unexpected customers to perform smooth work. For appropriate functioning, restaurant owners require further help from staff.
New year’s eve or Christmas Eve implies an expectation of a huge rush at the restaurant. As compared to regular days, guests come in a large number. So, undoubtedly, your restaurant needs to hire additional employees for managing the additional clients.
Having staff for attending customers can build up the image of your brand. Also, it can change the overall customer experience. Therefore, don’t miss out to hire seasonal staff for managing the holiday rush in your restaurants.
Space management
More people in your restaurant means congested space. For example, if 100 people are the capacity of your restaurant, but more than 20 people are standing outside the place on a new year’s evening. Then what will you do? It will be rude if you deny them services. It is not a comfortable situation or pleasant way of dealing with crowds. So, you have to be prepared for this earlier. Try to create more seating space in your restaurant.
One more idea is to change the seating layout. It will help you to create an appropriate space in your restaurant. Add 10-12 extra tables or chairs to prepare your place for the holiday season.
Furthermore, you can ask people to reserve their table for a particular slot. It will help you in identifying the strength of the crowd on an eve. If it is a situation where you need to make your clients wait for a turn, make sure to tell them the waiting time.
Exciting discount
Let your clients know exciting deals or offers provided by your restaurant on Thanksgiving, New Year, or Christmas. Restaurant owners can distribute pamphlets, use email marketing, Social media channels (Instagram, Facebook, and Twitter), and other options for promotion.
For making your customers happy, you can give them a meal, a gift or any other thing free of cost. As an owner, you can check out many more methods. Tell your customers about the holiday schedule and hours a few days in advance. Remember, clients always appreciate the loyalty of any business.
Pick elegantly plain cream-colored dishes or eye-catching colors. Please don’t deploy rigorously traditional holiday colors to design a special festival look. Customers are going to ask for a classy meal instead of anything else.
Furthermore, try to make your clients aware of the exciting offers in a month’s advance. Also, you need to consider trending deals on any food item.
Appealing decors
You are already aware of decors that attract customers. The visual image of your restaurant is the brand image. It should be decorated so that it approaches more customers from far away. The behavior of customers also relies on the impression of your restaurants.
Renovate your place further, and you can decorate it according to the theme. For instance, if it is a Halloween festival, you can select a dark theme to decorate your restaurant. If it is the Christmas season then, red or white color is never overrated. Also, if you have a website page on Instagram, Facebook, or Twitter, try to create festive vibes there too. You can change the theme of the website also you can develop website pages.
Don’t miss out on the decor of your eating hub or restaurant. Ensure decoration is noticeable from the outside so, paint the restaurant entry particularly well. Your customer will love the ambiance as soon as they enter inside.
Final Thoughts
The holiday season is the best time for finding new customers and generating revenue. For creating good vibes restaurants, add a few extra efforts. Your customers will surely gonna love this. Provide a memorable and cheering experience to your customers.
Hopefully, these top 5 strategies will help you to prepare your restaurant for the holiday season. We have picked the most used strategies to enhance customer service and propel your brand name.
Are there any tips you want to add to the list? Tell us in the comment section below!
