Fix Your QuickBooks subscription has lapsed error message - Featuring Image

How to Fix subscription has lapsed Error in QuickBooks Desktop?

QuickBooks Desktop is a top-rated tool, and users don’t require an introduction. It has gained popularity quickly among users because of its accuracy and features. It is the number one choice in the financial application department; hence, it has a subscription package. The subscription allows the user to access the application for a certain period for a certain amount. When the application fails to verify the user’s subscription, it shows the error message “QuickBooks subscription has lapsed.”


It simply means that the application was unable to verify the active subscription of the user and will now prevent the user from accessing or updating the application. It will prompt the user with standard solutions like updating the credit card info used for the payment method or any internet connection issue. However, even if those two methods have been checked, the Error is still not resolved. So this is where you will require additional assistance to resolve it. Let’s first start with all the leading causes of this Error.

Various Reasons that causes QuickBooks Subscription has Lapsed Error

When you cannot log in to QuickBooks, it’s always not because of an expired subscription. Here are all the other reasons behind this Error.

  • Misconfigured web browser setting or some network connectivity issues
  • Expired credit card
  • An outdated version of Intuit that has been discontinued and you are currently using it
  • The license info file got damaged

Steps to Resolve the Subscription has Lapsed Error

We will now attempt to resolve the Error.

Method-1 Updating the Billing Information in CAMP

CAMP is also referred to as the Customer Account Management Portal. It is where you update your application billing information. Here are the steps to update the billing information in the CAMP portal

  • Open in your browser and log in to it with your credentials
  • Head over to the subscription or product that needs to be changed in the payment method.
  • Go to Product Details and click on the Billing Information


  • Click on the edit option and then enter your new billing info into it
  • Next, Save the billing info and then close it
  • Now open the QuickBooks application and click on Sync License Data Online

Method-2 updating the QuickBooks application. 


In this method, we will update the QuickBooks application to the latest release

  • Exit from any open company file before starting the update process
  • Click on the help option from the menu bar and select the Update QuickBooks Desktop option in it
  • A new window will appear on the screen. Select the Update Now tab and ensure that Essentials, New Features, Maintenance Releases, Help, and Accountant option are selected
  • Click on the Get Updates to begin the download. Once it’s finished, close it and restart the QuickBooks application
  • If prompted, click on the install now option for installing the Update
  • After it’s finished, check for the Error again

Method-3 Deleting the .ECML File

The QuickBooks application has various files encrypted in it. One such file contains the information about your subscription; if it gets damaged, it may prompt this Error on your screen. So we will delete this damaged file. You can do that by:

  • Exit the QuickBooks Desktop application and also exit the QuickBooks processes
  • Open the run command on your keyboard by pressing Win + R key and type C:\ProgramData\Intuit\Entitlement Client\v8 (or v6) in the box
  • Hit enter, and it will open up the location in the system explorer
  • Locate Entitlement DataStore.ecml in it
  • Once located tight-click on it and delete the file



It is vital to resolve the Error as it cannot be overlooked in any case. With the help of the above solutions, you should be able to fix this Error on your own. However, you can contact us for additional support. We have a dedicated group of people to resolve the QuickBooks errors. We strive to make our customers happy. Call us on the helpline number mentioned below to get in touch with us quickly, or you can drop us the mail also. Don’t waste your time over thinking; call us now and get your errors resolved

Read Also:

How to Recover QuickBooks Error Code C=51?

Fix QuickBooks POS Socket Error 10060 – Connection Timed Out

About Olivia Watson

Olivia Watson is the co-founder of Axpert Advisor that works towards providing accounting and bookkeeping services. She has a keen interest in exploring the world and also loves spending time with the beauty of nature.

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