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Create robust relationships with Microsoft Customer Experience Platform
In today’s world, customer engagement is as important as any other aspect of business. From generating interest within customers to ending a sales transaction and building strong relationships, to providing service and support is all crucial to business success in Microsoft Customer Experience Platform.
Customers now expect high-quality interaction with brands. They expect each experience with the brand to be personalized and reliable across each touch point.
Many marketing leaders realized that to meet today’s customer expectations and deliver personalized experiences, they need insights from data. Why organizations fail to meet customer expectations is that the data about customers is siloes.
How do you bring your customers into focus and deliver customer engagement? How to break down data silos and get a comprehensive view of your customers?
Microsoft has introduced a new customer engagement solution called Microsoft Customer Experience Platform. The solution gives you control of your data and helps you deliver connected experiences to customers. With full authority on customer data, make direct connection with your customers on your own terms.
Enriched with world-class AI (Artificial Intelligence) and insights, you can better predict customer needs, and deliver the right content at the right time across customer preferred channels. With AI guided recommendations, your service team can engage with customers in more powerful ways.
Microsoft Customer Experience Platform provides a complete view of customers. The platform unifies data and provide insights about your customers which marketing professionals can leverage to deliver a more engaging and personalized experiences.
Artificial Intelligence helps you tap into new opportunities with the insights and understandings from customer data. The platform also helps you understand journeys and behavior or customers on your web and mobile. Marketing team will have access to world-class AI to forecast customer lifetime value, transaction churn and their needs and interests. We have helped many businesses across industries to boost customer interactions and make customer engagements more powerful. The industries include education, government and public sector, healthcare, insurance, manufacturing, retail and more. Our skills in deploying Dynamics 365 capabilities ensure you to get the perfect customer relationship solution for your business.
The platform allows marketing people to make accurate use of customer data enabling them to acquire and retain valued prospects through advertising, social media, email, mobile and in-person touch points. This helps you maximize reach, and return of investment. Moreover, it allows your customers to have real connection with your brand and quality experiences.
With marketing analytics and insights into customer behavior, your team can directly target their customers with personalized messages that appeal to them. Integration of Dynamic 365 Customer Insights and Microsoft advertising, they can further extend their reach.
Capabilities of Microsoft Customer Experience platform
Microsoft Customer Experience Platform brings your data together and use pre-built connectors to provide a 360-degree view of your customers. The platform leverage AI capability to organize data, helping to precisely unlock value of customer data. This powerful customer engagement solution comes with latest security to safeguard customer data.
Identity the next best action through AI-models. Deploy AI-models to predict the customer lifetime value, subscription churn and transaction churn. You can deliver right content through right channels at right moment using AI insights. As the leading Dynamics CRM Consultant, we help you accelerate operational excellence, business growth and agility. Combined with Microsoft office productivity tools, business intelligence and analytics tools under one application, we deliver customized cloud or on-premises solutions in accordance with your needs, specifications and budget. Our solutions offer seamless coordination, easy communication, anywhere and anytime access, comprehensive work collaboration, and state of the art security features and more.
Better understand your customers using real-time analytics – gain insights into how customers interact with your website so that you can improve customer experience. The solution smartly connects all aspects of customer experience including data, content, channels for constant engagement. The solutions bring together all CRM capabilities on a single platform to provide better customer relationships and management. Many fast-moving companies employ Microsoft Dynamics 365 CRM to optimize business operations, capitalize on sales leads across local and global markets, to connect with customers around the world and to stay on track for growth. Gallup, a global leader in research and analytics implemented Dynamics 365 to streamline their business operations and to maintain the customer relationships that matter.
We have in-depth expertise to provide integrated cloud or on-premises solutions to businesses of all sizes, helping them to successfully achieve the intended goals.
Microsoft Teams integration allows you to host digital and in-person events that helps you turn attendees into customers. Easily understand where your business is heading towards using real-time KPI’s and dashboards.
Easily connect with customers who are ready to purchase online through powerful ad campaigns and maximize returns. Maximize brand engagement through advertising across all levels of customer buying journey. With rich audience intelligence, reach and connect to your ideal customers. Microsoft Dynamics 365 Customer Relationship Management is a collection of productive applications that improve how you interact with customers and do business. Dynamics 365 CRM helps your businesses become more customer-centric, productive, and organized by delivering amazing customer experiences. It provides a complete view of your customers, helps to make smarter decisions, never misses any growth opportunity, makes customer relationships stronger, and brings more revenue to business.
To deliver seamless engagement across channels, leverage the power of intelligent ecommerce functionality. With customized product selections and recommendations, you can exceed customer expectations and experiences.
Learn how to create high-quality customer experiences with Microsoft Customer Experience Platform. Take advantage of this platform with the help of experienced Microsoft Partners. Their Dynamics 365 professionals help you get the most out of customer data and deliver personalized experiences to your customers. Microsoft Dynamics 365 CRM significantly drives your business through state-of-the-art features such as the knowledge management insights, business analytics and business intelligence. The CRM helps your business to achieve productivity and provides an in-depth unified view of your customers like never before. It empowers you to make informed business decisions and insightful actions.
If your business is based in any of the MENA countries, it is worth relying on Microsoft Dynamics partners in UAE, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, Pakistan, and India.
Depending on your business needs you can integrate other Dynamics 365 and Microsoft applications. Microsoft consultants help you achieve your business goals with proper configuration, customization and deployment. Therefore, get expert guidance from the Microsoft Implementation Partner in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, or anywhere in the Mena region.
