NOC support for MSPs:
Companies can tackle complex problems with ease with comprehensive outsourced NOC support
No matter how big or small the business is, it needs an effective IT help desk service to increase productivity. With an outsourced partner for the same, companies can maximize the benefits of having technical support, provide strong and reliable IT service, and remain competitive in the market. NOC services help companies stay updated on the latest technologies to secure and focus on their computer systems.
In addition to keeping up with the latest trends and providing a wide range of problem-solving and innovative solutions, outsourced NOC services have a significant impact on the business’s internal functions.
Below is a list of some of the many ways in which companies can solve complex problems using total outsourced NOC support.
- Utilize the newest technologies promptly:
It is easier to start new projects right away with quality outsourced RMM solutions and NOC infrastructure management. In contrast, hiring the right talent, training them, and supporting them might take months if the company employed an in-house team to handle the same task.
- Improve efficiency and competitiveness:
The in-house IT team often has to devote more time to research and development for organizations that manage all NOC services via their network. Costs will rise for the company and, subsequently, will be passed on to customers. By outsourcing NOC support, companies can reduce costs, save time, and focus their attention on their core competencies.
When it comes to hiring an in-house IT help desk, there are various limitations to consider. In-house teams can often turn out to be inefficient and expensive due to their fixed working hours and additional expenses. While outsourcing IT help desk support ensures around-the-clock support, a team of highly experienced IT experts, and a model that allows companies to only pay for the services they use.
- Monitoring at all levels:
At every level, it is vital to monitor the progress of internal processes and business performance. Among the best ways to ensure refined supervision of a business’s core operations is to improve quality control, facilitate planning and logistics for companies with manufacturing sites, and implement internal auditing with IT infrastructure managed services. Organizations that provide online services to their customers must monitor their systems extensively using a NOC system.
- Promote premium branding:
It is not only marketing strategies and advertising approaches that are enhanced when branding is paired with information services and systems. When NOC support is used, the originality of the business’s products and services can be maximized, and brand strategy can be taken to the next level.
Our Managed Service Providers at ExtNoc are leading providers of both outsourced IT support and NOC support services. With a reasonable pricing model, companies enjoy a straightforward plan that is both pocket-friendly and reliable without sacrificing quality. No matter how technically challenging the issue is, ExterNetwork’s engineers will tailor their services to address it.
What does a network operations center (NOC) do?
Known as a NOC (pronounced “knock”), a network operations center (NOC) is a centralized location where IT technicians support remote monitoring and management (RMM) software. NOC teams are heavily utilized in the managed IT services space, and are a key component of service delivery for many managed services providers (MSPs).
In addition to monitoring and managing endpoints, these teams take preventative steps to ensure many issues do not arise and can resolve issues when they arise on their own. The NOC is also heavily involved with high-level security activities, as well as backup and disaster recovery (BDR) efforts, in guaranteeing customers’ downtime is as low as possible.
A NOC technician’s responsibilities and roles are as follows.
NOC engineers and technicians monitor a client’s infrastructure for health, security, and capacity. They make changes and adjustments to improve network performance and productivity.
If any action or intervention needs to be taken by the MSP, NOC technicians can create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type, and other criteria. If the NOC and MSP have a good relationship, technical teams can then work together to resolve (and identify) the problem (to prevent it from recurring).
According to their level, technicians are categorized based on the severity and difficulty of issues they handle. Levels begin with 1 (easy to fix problems, minor issues) and increase in difficulty until the most difficult IT problems are addressed. As an example, a Level 1 technician may be assigned first to an alert if a hardware failure occurs. A Level 2 or Level 3 technician may be called if the problem is not resolved by hardware.
A NOC technician continuously monitors anomalous activity on the network, makes technical changes, and can marshal extensive resources to respond to emergencies – some of which an in-house provider would only use rarely.
In addition, the NOC has the following capabilities:
- Installation, troubleshooting, and updating of application software
- Services for managing emails
- Storage management and backup
- Discovering and assessing networks
- Enforcement of policies
- Monitoring and management of firewalls and intrusion prevention systems (IPS)
- Scan and remediate antivirus software
- Management and whitelisting of patches
- Analysis of threats together
- Reporting on quality of service and optimization
- Management of voice and video traffic
- Reports on performance and recommendations for improvement
An unspoken partnership
An end-user does not even notice a NOC’s presence when operating with a managed IT service partner at peak performance. Normally, technicians at the NOC work only with the solutions provider or MSP they’re supporting; they never work directly with the end client. By using this approach, the MSP can provide seamless support and problem resolution while seemingly having endless resources at their disposal.
Outsourcing vs. in-house
Keeping a profitable, growing company profitable and growing at the same time is hard with fixed labor and infrastructure costs for a NOC, SOC, or help desk team. If it had all the staff needed, it would not be able to adjust to meet the peaks and valleys of demand while simultaneously maintaining the daily IT tasks that must be performed.
An MSP should consider partnering with a third-party NOC that can handle most of the technical work needed for a growing MSP. The NOC acts as an extension of the MSP’s existing workforce, allowing the MSP’s primary technical staff to focus on high-value, high ROI projects.
Are there any benefits to using Gig Platforms?
The company Field Engineer builds a platform to help businesses find the NOC specialists they need. With the Field Engineer Gig platform, IT and telecom companies can find people with the skills to install and test computer networks at their company, improving their operational efficiency.
There are many opportunities available to you on the Field Engineer platform if you’re a NOC specialist. There is a high demand for network specialists with both hardware and software skills, and companies are willing to pay top dollar for this service.