You could be a business owner having loads of computers in your office. You could be an entrepreneur or a corporate employee with an urgent project deadline. No matter what you do for work, computers are the essence. In the event of a laptop or a computer device crashing down means a lot of stress, faster heartbeats, and anxiety around you.
But you cannot hold all these emotions for long and get your computer fixed instead. Hiring a computer repair company is an advisable thing to do, and here is a list of questions you can ask them to gauge their competencies.
Can you provide any references for past clients?
Of course, you can know more about service efficiency by checking reviews and ratings online. But another way is to ask the computer repair center directly about how they have provided reliable services to the previous customers. Can they provide you contacts of such happy and satisfied customers? Or do they refrain from doing so? A genuine company will surely provide you with the details, but you should not skip this question at all.
- What types of repairs do you provide?
It’s a generic question, but you can dig deep down to know more about the repair services they provide to understand their abilities and skills. A computer undergoes numerous issues, and each repair center has its specialty. Hence, you cannot expect all companies to provide the same kind of services. If the company has mentioned the same on the official website, it will save your precious time. Otherwise, you will have to ask them directly.
If your computer has a specific issue, ask them beforehand whether they can work on it. A confident company will immediately provide you an affirmative answer while an inexperienced one will not answer anything clearly. “Yes, we can provide” is not convincing, but “Yes, we provide” looks promising. A simple difference in words can help you figure out efficient services.
- How much time is required for the said repairs?
Computers are an inevitable need of the day, and survival without them is certainly inconvenient. Hence, you need to know in advance how much time will a repair center take to fix it. You can take suitable steps, inform your seniors and arrange for an alternative way of working on projects. Moreover, you can even determine the costs required for computer repairs in Melbourne. Some repair centers work on an hourly basis, and hence, time becomes an important determinant to figure out repair costs.
Ask this question to the technician who will take up your job. Ensure that he does not provide a vague answer that will yield to nothing. Seek out specific responses and not general replies like “In a couple of days.”
- What is your data protection policy? How do you supervise your technicians?
Data loss is a crucial matter, and there is no reason you should not ask questions on this matter. Companies, individual freelancers, business owners – everyone should ask this sensitive question. Before you hand over your devices to the repair center, clarify the data protection policies they have adopted for the staff. Do they have CCTV equipment to monitor their technicians when they do the repairs?
If the repair center informs about such policies in advance, it is a good thing. Several companies have policies, but your job is to know whether they abide by the same or not.
Similarly, you can also ask questions about the service guarantee, repair costs, repair fees, additional services, or hidden charges while discussing with the concerned person at the repair center.